concierge@lumiere-jewelry.com
Best for bespoke requests, press inquiries, and sourcing notes that need attachments or reference imagery.
Write to ConciergeCONCIERGE
Visit the showroom, request sourcing help, or arrange a private appointment.
We keep communication direct and high-touch, whether you are choosing a first piece, planning a proposal, or preparing a press pull.
WAYS TO REACH US
Choose the channel that fits the moment.
Private appointments, gifting support, and post-purchase care all route through the same concierge team.
+1 (212) 555-0186
Use phone support for live sizing guidance, same-day order adjustments, or appointment coordination.
Call the Studio52 Mercer Street, SoHo, New York
Mon-Sat, 11:00-19:00 by appointment
Fast help for in-stock pieces
Share wrist shots, proposal deadlines, or gift timing and we will narrow options quickly.
Open WhatsApp
PRIVATE APPOINTMENTS
A calm, one-to-one session built around your brief.
Appointments are structured to help clients compare proportions, metals, and styling direction without feeling rushed through a generic showroom flow.
Bring references, existing jewelry you want to pair with, or nothing at all. We can start from a clear mood and build a shortlist together.
- Proposal and bridal consultations
- Corporate and VIP gifting support
- Bespoke sourcing and redesign conversations
BEFORE YOU ARRIVE
Common questions before appointments.
Do I need an appointment for the showroom?
Appointments are recommended so we can prepare the right trays, stone options, and sizing tools before you arrive.
Can I request rush delivery for a gift?
Yes. Tell us the delivery date early and we will confirm what can ship immediately and what needs atelier lead time.
Do you offer remote consultations?
We can guide sizing, styling, and gifting through email or live calls for clients shopping remotely.
Can you help with ring resizing after purchase?
Yes. Most designs can be resized or adjusted, and we will advise on the best route for each setting.
SAME-DAY SUPPORT
Need an answer before placing an order?
Reach out with a deadline, recipient, and price range and we will narrow the shortlist quickly.