Shipping & Returns

Shipping

[Client to supply: countries shipped to, carrier, whether shipments are insured, dispatch time, and who pays import duty.]

Returns

[Client to supply: the return window in days, the condition a watch must be in, who pays return shipping, and how long a refund takes. In the EU and UK a distance-selling right of withdrawal applies and the stated window must meet or exceed the statutory minimum — confirm the exact figure with your legal adviser before publishing.]

Warranty

[Client to supply: warranty length, what it covers, what voids it, and how a claim is made. Do not publish a number that your service operation cannot honour.]

Cancellations

[Client to supply: whether an order can be cancelled before dispatch and how.]