This page sets out how orders are dispatched and how returns are handled.
Dispatch
[Client to confirm the dispatch window, the carriers used and the destinations served.]
Shipping costs and thresholds
[Client to confirm shipping rates and any free-shipping threshold. These must match the rates configured in the store’s shipping settings.]
Returns
[Client to confirm the returns window and the condition items must be in. Note that opened cosmetics are treated differently in different markets. The wording here must match the applicable consumer law.]
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, email us with the order number and a photograph and we will arrange a replacement or refund.
Refund timing
[Client to confirm how long refunds take to appear once processed.]