This page sets out how orders are dispatched and how returns are handled.
Dispatch
[Client to confirm the dispatch window, the carriers used and the destinations served.]
Shipping costs
[Client to confirm shipping rates and any free-shipping threshold. These must match the rates configured in the store’s shipping settings.]
Heavy items
Cast iron is heavy, a 5.5 litre dutch oven is 4.9 kg before packaging. [Client to confirm whether heavy items carry a separate shipping rate and whether any destinations are excluded.]
Returns
[Client to confirm the returns window and the condition items must be in.] Seasoned carbon steel and cast iron cannot be returned as unused once they have been seasoned or cooked in, because seasoning is not reversible. [Client to confirm how this is worded so it complies with the applicable consumer law.]
Knives
[Client to confirm whether knives can be returned once unboxed, and any age-verification requirement at the point of delivery.]
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, email us with the order number and a photograph and we will arrange a replacement or refund. Enamel chips present on arrival count as damage.
Refund timing
[Client to confirm how long refunds take to appear once processed.]