This page sets out how orders are dispatched and how returns are handled.
Dispatch
[Client to confirm the dispatch window, the carriers used and the destinations served.]
Shipping costs and thresholds
[Client to confirm shipping rates and any free-shipping threshold. These must match the rates configured in the store’s shipping settings.]
Returns
[Client to confirm the returns window and the condition items must be in. Note that in-ear products with used ear tips are treated differently in different markets. The wording here must match the applicable consumer law.]
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, email us with the order number and a photograph and we will arrange a replacement or refund.
Warranty and repair
[Client to confirm the warranty period offered on each category, who carries out repairs, and whether replacement earpads and cables are covered.]
Refund timing
[Client to confirm how long refunds take to appear once processed.]