Returns & Refunds

This page sets out the required structure. Every bracketed item must be completed and checked by the business before the site goes live.

Right to cancel

[State the cancellation window that applies in the markets served, and how a customer exercises it.]

Condition of returned work

[State how a work must be repacked and returned for a refund to be issued.]

Who pays return shipping

[State this separately for a change of mind and for a faulty or damaged work.]

Refund timing and method

[State when a refund is issued and to which payment method.]

Commissions

[State whether commissioned work is returnable, and the deposit terms.]