The things we get asked most
If the answer you need is not here, call or email and somebody who knows the range will answer.
When will my order arrive?
Orders placed before 14:00 leave the workshop within three working days, tracked door to door with a one hour window texted on the morning of delivery.
Something arrived damaged. Now what?
Send us one photograph and the order number. A replacement goes out the same working day at no charge, guarantee or no guarantee.
Can I return something I have used?
Yes. Sixty days, opened or not. Put it back in the packaging if you still have it, and we will collect. We do not charge a restocking fee and we do not ask why.
Do you keep spare parts?
For ten years from the day a product leaves the range. Tell us the product code and the part you need and we will price it on its own.
What customers say
Ordered on the Monday, on my doorstep Thursday, and the packaging went straight in the recycling. No complaints at all.
I bought one, liked it, and came back for two more six months later. Still exactly the same product, which is rarer than it should be.
A part turned up damaged. I sent one photo and the replacement went out the same day, no argument.