Mon–Fri 8:00–17:30

Service & Support

Commissioning, production-critical response, maintenance and spares.

Molding equipment earns its keep over years of shifts, not at handover. MoldStream support keeps it earning.

Installation & commissioning

Machines arrive with a documented hookup plan for power, water and air. Our technicians handle levelling, alignment and first molding runs, and walk operators through daily checks against the delivered manual — on your parts, not on a demo mold.

Production-critical response

A stopped press is a queue of missed shipments. During production the service desk prioritises downtime calls, diagnoses by phone and photo first, and ships the identified part the same working day where stock allows.

Preventive maintenance

Scheduled inspection programs measure wear before it becomes scrap: platen parallelism, screw and barrel wear, valve response times, heater and thermocouple health. Each visit leaves a written report formatted for your maintenance file.

Spares & retrofits

Common wear and spare parts ship from stock. Retrofits — robots, dryers, blenders, controller updates — are engineered from the machine’s stored configuration data, so additions arrive ready to fit. Every intervention is logged against the machine serial number.

Need help now?

Send the machine serial number and a description via the contact page — the service desk replies within one business day.

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