Mon–Fri 8:00–17:30

Service & Support

Commissioning, shutdown-critical response, maintenance and spares.

Paper machinery earns its keep over decades, not at handover. Fibreline support keeps it earning.

Installation & commissioning

Sections arrive pre-assembled in transport units with alignment references machined in. Our commissioning engineers handle erection supervision, alignment, first stock on wire and speed-up, and hand the crew a machine that already holds its settings.

Shutdown-critical response

A paper machine stop is measured in tonnes per hour. During shutdowns and unplanned stops the service desk prioritises downtime calls, diagnoses by phone and photo first, and ships the identified part the same working day where stock allows.

Preventive maintenance

Planned-stop inspection programs measure wear surfaces, check roll covers and doctor blades, verify drive alignment and vibration, and leave a written report formatted for your maintenance file — so the machine restarts with no known surprises.

Spares, rolls & fabrics

Common wear and spare parts ship from stock. Exchange rolls, fabrics and format changes are built from the machine’s stored configuration data, so replacements arrive ready to install. Every intervention is logged against the machine serial number.

Need help now?

Send the machine serial number and a description via the contact page — the service desk replies within one business day.

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