Glass machinery earns its keep over production years, not at handover. VitraForm support keeps it earning.
Installation & commissioning
Machines arrive aligned and pre-set where transport allows. Our technicians handle levelling, utility connection checks and first-glass calibration, and walk operators through daily checks against the delivered manual.
Production-critical response
A stopped tempering line does not wait. The service desk prioritises downtime calls, diagnoses by phone and photo first, and ships the identified part the same working day where stock allows. Remote diagnostics connect to the machine control with your permission, session by session.
Preventive maintenance
Scheduled inspection programs measure wear parts, verify alignment against the commissioning record, test safety interlocks and leave a written report formatted for your maintenance file — so the machine enters the next production period with no known surprises.
Spares & consumables
Common wear and spare parts ship from stock. Diamond wheels, brushes and seals are matched by machine serial number, so the correct profile and grit arrive every time. Every intervention is logged against the machine serial number.
Need help now?
Send the machine serial number and a description via the contact page — the service desk replies within one business day.
