Automation earns its keep over years of shifts, not at handover. Kinetiq support keeps it earning.
Installation & commissioning
Cells arrive pre-assembled and pre-tested where transport allows. Our engineers handle placement, docking alignment, program adaptation to the live machine and first-production supervision, and walk operators through daily checks against the delivered manual.
Production-critical response
A stopped cell is a stopped line. The service desk prioritises downtime calls, diagnoses remotely from controller logs first, and ships the identified part the same working day where stock allows. Most program-level issues resolve in the first remote session.
Preventive maintenance
Scheduled inspections measure backlash trends, check cable dressing wear, sample repeatability against the commissioning baseline and leave a written report formatted for your maintenance file — so the cell enters the next quarter with no known surprises.
Spares & training
Common wear and spare parts ship from stock. Operator and maintenance training runs at our facility or yours, from first-day operation to program-level troubleshooting. Every intervention is logged against the equipment serial number.
Need help now?
Send the equipment serial number and a description via the contact page — the service desk replies within one business day.
