A laser machine earns its keep over years of shifts, not at handover. LumenCut support keeps it earning.
Installation & commissioning
Our engineers level, connect and commission the machine on your floor, verify beam delivery and cutting quality with your material, and train operators and maintenance staff against the delivered documentation.
Remote diagnostics
With your consent, the service desk connects to the machine control, reads fault history and sensor data, and resolves most tickets without a site visit. Connection is outbound-only and switched off at your panel.
Preventive maintenance
Inspection visits on your interval: optics inspected, beam alignment verified, motion geometry checked, filters and coolant serviced, and a written report formatted for your maintenance file, not ours.
Optics & consumables
Protective windows, lenses, nozzles and ceramics ship from stock, serialised and matched to your head model. Every intervention is logged against the machine serial number.
Need help now?
Send the machine serial number and a description via the contact page — the service desk replies within one business day.
