[To be confirmed by the business before launch. This section is structured correctly but the specific figures, addresses and legal entity details below are placeholders.]
Dispatch
In-stock styles are dispatched within 1–2 business days of the order being placed. Made-to-order styles state their lead time on the product page.
Destinations and cost
Shipping is calculated at checkout based on the destination you enter. [Insert the destination list, carrier, service level and price bands the business actually operates.]
Free shipping threshold
Orders over the threshold shown at checkout ship free. [Confirm the threshold and which destinations it applies to; it must match the WooCommerce shipping settings.]
Delivery times
[Insert real transit times per destination. Do not publish an estimate the carrier contract does not support.]
Duties and import taxes
[State whether prices are DDP or DDU and who is responsible for duties in each destination.]
Tracking
A tracking link is emailed when the parcel leaves. If it has not moved for several days, write to us and we will chase the carrier.
Undeliverable parcels
[State what happens to a parcel returned as undeliverable and any re-shipping cost.]