Cold chain is a documentation business as much as a refrigeration business. This page sets out the regimes we work under and, more usefully, what we actually do to satisfy them.
Regimes
- GDP — Good Distribution Practice for medicinal products. Qualified premises, validated routes, a responsible person and a deviation system with real teeth.
- HACCP — hazard analysis and critical control points across every food handling chamber and vehicle.
- ISO 22000 — food safety management applied end to end, not just in the warehouse.
- ISO 9001 — quality management covering booking, execution, claims and continuous improvement.
- BRCGS Storage and Distribution — third-party audited standard for retail supply chains.
- IATA PCR — perishable cargo regulations for airside and cross-border consignments.
Qualification in practice
A certificate on the wall is not compliance. Compliance is the mapping report that shows where the warm spots in a chamber are, executed loaded and empty, in summer and winter, and repeated on a defined cycle. It is the route qualification that proves a lane holds under worst-case ambient and worst-case dwell, not under the conditions on the day the trial happened to run.
Deviation handling
Every excursion generates a deviation record. That record is not closed until it carries a root cause, an impact assessment against the product, a corrective action and a signature. Deviations are trended quarterly, and a recurring cause triggers a design change rather than another investigation.
We publish our excursion rate per programme because a supplier who claims zero is either not measuring or not telling you.
Audit access
Customers on regulated lanes have a contractual right to audit, on site, with reasonable notice. We would rather you came and looked.